SF CityNow

  • Avoid the area: Page & Baker due to fire activity.
  • Avoid the area: 15th Street & Valencia Street due to fire activity.
  • For emergency text alerts, text your zip code to 888-777 or visit www.alertsf.org.

Cold Weather Safety Tips


  •  Install a smoke detector and a carbon monoxide detector; test batteries regularly and replace batteries as necessary.  Install the carbon monoxide alarms in central locations on every level of your home and outside sleeping areas to provide early warning of accumulating carbon monoxide.
  • Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal-burning devices inside a home, garage, basement, crawlspace or any partially enclosed area.  Locate unit away from doors, windows and vents that could allow carbon monoxide to come indoors.  Keep these devices at least 20 feet from doors, windows and vents.  The fumes are deadly.
  • If you plan to use a fireplace or wood stove for emergency heating, have your chimney or flue inspected each year and don’t burn paper in the fireplace.  Make sure that fireplace embers are completely out before going to bed for the night.  Wood fireplaces should always have a glass or metal fire screen large enough to catch sparks and rolling logs.
  • Turning on the stove for heat is not safe; have at least one of the following heat sources in case the power goes out: extra blankets; sleeping bags; warm winter coats; a gas or log fireplace; or a portable space heater but located at least 3 feet or more from anything that may catch on fire.
  • Keep a space heater at least 3 or more feet away from anything that may catch on fire such as drapes, furniture or bedding.  Never cover you space heater or put it on top of furniture or near water.  Never leave children unattended near a space heater.  Make sure the cord is not a tripping hazard and do not run it under carpets or rugs.  Avoid using extension cords to plug in your space heater.  Store a multipurpose, dry-chemical fire extinguisher near the area to be heated and make sure everyone in your house knows how to use them.
  • Conserve Heat.  Avoid unnecessary opening door or windows, close off unneeded rooms.  Stuff towels or rags in cracks under doors, close draperies or cover window with blankets at night.
  • Be prepared for power outages:  stock food that needs no cooking or refrigeration and water stored in clean containers; ensure that your cell phone is fully charged; have flashlights and extra batteries on hand; do not use flame-lit candles.


  • The San Francisco’s Homeless Outreach Team will be reaching out to unsheltered residents to help get them indoors. If you see someone in need of shelter, please call 3-1-1. If someone is having a medical emergency call 9-1-1.
  • Bring pets indoors.
  • Wear appropriate outdoor clothing, stay warm, dress in layers, and wear a hat.
  • Infants less than one year old should never sleep in a cold room because they lose body heat more easily than adults.  Provide warm clothing and try to maintain a warm indoor temperature.  If the temperature cannot be maintained, make temporary arrangement to stay elsewhere. 
  • Older adults often make less body heat because of a slower metabolism and less physical actively. Check on elderly or relatives and neighbors with disabilities frequently to ensure their homes are adequately heated.
  • Prolonged exposure to cold temperatures can result in a dangerous condition called hypothermia or abnormally low body temperature.  Hypothermia is most likely to occur at very cold temperatures, but it can occur at even merely cool temperatures (above 40 degrees F) if a person becomes chilled from rain, sweat or submersion in cold water.  Symptoms include:  shivering, exhaustion, confusion, fumbling hands, memory loss, slurred speech, drowsiness.  Hypothermia requires medical attention.  If a person is suffering from hypothermia do not give the individual caffeine, or alcohol, both of which can worsen the condition.  Until medical help is available, re-warm the person starting at the core of the body.  Warming arms and legs first can increase circulation of cool blood to the heart, which can lead to heart failure.  Use a blanket to gradually warm the individual.
  • Prevent dehydration. As people age, the mechanism that triggers their thirst becomes less sensitive.  At the same time, a lower percentage of body weight is made up of water, leading to dehydration.  It is recommended that individuals drink 6 – 8 glasses of liquid a day, especially in dry, cold weather.
  • Stay informed by checking local TV and radio stations for weather reports, sign up for AlertSF by texting your zip code to 888-777 to receive real-time emergency alerts via text message, follow @SF_Emergency on Twitter, and check www.SF72,org for general emergency preparedness information.

Post Fire Recovery Information

For Residents:

  • People displaced by the fire should call the Red Cross at 415-427-8010 to register for services and assistance.
  • San Francisco Human Services Agency (HSA) stands ready to provide assistance to residents unable to safely return to their homes.
  • Persons in rent-controlled units may be eligible for a monthly rent subsidy that pays the difference between the rent at the tenant’s permanent residence and a comparable unit leased at the current market rate.
  • Tenants of rent-controlled units damaged by an emergency such as fires have the right to return after repairs are completed. If the fire-damaged unit or home is not rent-controlled, tenants may be eligible for a subsidy to cover moving expenses to a new unit.
  • The San Francisco Department of Building Inspection will expedite all reviews and permit issuances needed to make repairs to the affected buildings in order to allow the residents to re-occupy their homes.

For Businesses:

  • Businesses and employees of businesses should call the San Francisco Office of Economic and Workforce Development (OEWD) at  415-554-6969.
  • The Small Business Disaster Relief Fund is available to impacted small businesses. Businesses can apply and access up to $10,000 for inventory replacement, equipment purchases, security deposits for a new lease, employee salaries, or other expenses to stabilize cash flow. For more information, visit https://oewd.org/disaster-relief

·         Workforce Services are deployed through OEWD’s rapid response team can also provide displaced workers consultation on unemployment insurance, healthcare, and job transition services such as job counseling, training opportunities, and job placement assistance.

For Gas Restoration:

  • For safety reasons and to ensure equipment is functioning properly, a PG&E representative or a qualified professional must restore service. Do not attempt to relight the pilot light yourself.
  •  If contact is not made during PG&E's initial door to door effort to relight pilot lights, they will leave a contact card. Customers returning to their homes that wish to have service restored should call 1-800-743-5000.
  • PG&E employees always carry their identification and are always willing to show it to you. Customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home.
  • If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E's customer service line at 1-800-743-5000 to verify PG&E's presence in the community.



  • 受災民眾應致電紅十字會(Red Cross)熱線415-427-8010登記以獲取服務及尋求協助。
  • 三藩市民眾服務局 (HSA) 隨時樂意協助無法安全返回家中的居民。
  • 受管制租金措施規限的單位的租客可能符合資格獲得月租補助,用以支付租客永久住所租金與類似單位的市場租金的差額。
  • 受管制租金措施規限的遭緊急災難(如火災)損毀的單位的租客有權在樓宇維修完成後返回家中。 若遭火災損毀的單位或家園非受管制租金措施規限, 租客則可能符合資格申請補助用以支付搬遷到新單位的費用。
  • 三藩市樓宇檢查局會加快所有受影響樓宇的維修審批及所需許可證的發放以讓受災民眾重返家園。


  • 商業與商業僱員應致電三藩市經濟及勞動力發展局 (OEWD) 熱線415-554-6969。
  • 受影響的小商業可獲得小商業賑災基金」(Small Business Disaster Relief Fund) 商業可申請並獲得高達$10,000的貨存重置、 設備採購、保證金的資助,用於支付新租賃、員工工資或其它開支以穩定現金流。 更多資訊, 請瀏覽網頁 https://oewd.org/disaster-relief 

·        OEWD的迅速回應團隊亦會調配勞動力服務局的人手,為受災民眾提供有關失業保險、健康保險以及轉職就業服務(如就業咨詢、培訓機會及安排就業協助)的咨詢服務。


  • PG&E的代表或合資格的專業人員必須在安全及確保設備運作正常的前提下恢復服務。 請勿自行重燃引火焰。
  • PG&E首次上門提供重開燃氣服務時不在家中,他們會留下聯絡卡片。 返回家中的民眾如要恢復服務,請致電1-800-743-5000。
  • PG&E員工均會隨身佩戴並會應要求出示他們的工作身分。 民眾在允許任何聲稱是PG&E員工的人士進入家中前,均應要求其出示有效工作身分證件。
  • 若聲稱是PG&E員工的人士持有工作身分證件但閣下仍不放心, 則可致電PG&E的客服熱線1-800-743-5000 以核實服務該社區的PG&E員工身分。